Sorting Out Music Playback and Audio Drops
A notice on why songs were skipping in voice channels and how we patched the audio drops.
Nothing ruins a voice channel faster than listening to a track with friends only for it to cut into total silence. Over the last couple of days, several people pointed out that songs were stuttering or the bot would abruptly disconnect in the middle of a playlist.
We investigated what was causing the drops. When hundreds of users queued music simultaneously, the bot would hit a wall and just dropped from the voice call. We adjusted how the bot manages voice connections and also shifted to a much better hosting so the bot no longer kicks itself out of the room.
We have been testing this for like 4 days now and it seems to work correctly and now everything is running clean again. Big thanks to everyone who reported the drops in support so we could resolve this quickly.